Got questions? This way.
FAQs grouped by topic—getting started, forms & payments, submissions, SMS, and billing.
Getting started:
Oasis Forms is organized in workspaces. After you sign in, open your workspace, then create a form, add the fields you need, and publish when you’re ready. You’ll get a public link to share with respondents. The core platform is free: building forms, collecting submissions, using the admin dashboard, and setting up payments (when you choose to) does not require a paid subscription. This section covers first-time setup, finding your public URL, and what you can do before paying for anything.
Yes—for the core product. You can create workspaces, build forms, collect submissions, use the admin dashboard, and use exports without paying a subscription. SMS is separate: if you send text messages, you typically buy SMS credits (pay-as-you-go). Payment gateways may charge their own fees; that depends on the provider you connect, not Oasis “subscription tiers.”
A workspace is your organization’s isolated area inside Oasis: forms, settings, submissions, and (if enabled) payments and messaging belong to that workspace. If you work with more than one organization, you use the workspace that matches that organization so data stays separated.
Sign in to the admin, open your workspace, and go to Forms. Create a new form, set a title and URL slug, add the fields you need, and add optional intro / info content if you want context before questions. When you’re ready, set the form to Published (or your app’s equivalent status). Unpublished forms are not meant for public use.
In the admin, open the form and use the public URL / “view public form” action your interface provides. The exact pattern depends on your setup: it may look like /form/{slug} on the main site, /{workspace}/form/{slug} for another workspace, or a subdomain URL if your administrator enabled host-based public links. If a link doesn’t work, confirm the form is published and that you’re copying the URL for the correct workspace.
Usually no. Public respondents typically complete the form without signing in to Oasis. Staff who manage forms and submissions sign in to the admin. If you ever add a flow that requires login, it will be documented separately—but the standard public submission path does not require respondents to have an Oasis account.
Forms, payments & submissions:
This area is for day-to-day use: designing fields and pages, turning checkout on only when a form should collect money, and managing submissions in one place. You’ll also see how online vs manual payments can coexist, and how to export data or use receipts when your setup supports them.
No. Payment is optional per form. You can run free intake (applications, surveys, sign-ups) with no checkout, or enable checkout only on forms that need a fee, donation, or ticket-style collection.
In the admin, open the form’s settings (or payment/checkout section—wording depends on your UI) and choose the checkout mode that matches what you’re selling: for example fixed amount, catalog-style options, or none. You also need payment methods configured for that workspace (such as an online gateway and/or manual instructions). If checkout is on but methods aren’t set up, respondents may not be able to complete payment as expected.
Typically you can offer online checkout through whatever gateway your workspace is connected to (for example Snippe where it’s used), plus manual methods such as bank transfer with instructions you provide. Exactly which methods appear depends on what your administrator has enabled and configured for that workspace.
Signed-in staff open the workspace Submissions (or equivalent) area and choose the form to see its responses. Each submission usually shows the answers, timestamps, and payment-related status when payments are part of the flow.
Yes—use the admin export action for submissions (often to a spreadsheet-friendly format). Use exports for finance, reporting, or backup of structured answers. If you don’t see export, confirm your role has permission and that you’re viewing the correct workspace and form.
SMS, billing & help:
SMS is optional. When you send texts, it usually runs on credits you buy (pay-as-you-go): you top up, messages deduct from balance based on your provider and settings. This section also explains what’s free vs paid at a high level and how to reach support or read updates—replace contact details with your real channels.
Your workspace has an SMS balance (or “credits”). When you send an SMS (for example a confirmation to a submitter or a broadcast), the system deducts the cost per message according to your messaging configuration and provider rules. If your balance is zero, SMS sending may be blocked until you top up.
Sign in to the admin, open your workspace, and go to the notifications / messaging / credits area (exact menu name depends on your UI). Use the purchase or top up flow shown there. If you don’t see it, your role may not have access, or SMS may not be enabled for your workspace—contact your administrator or support.
Free (core): building forms, collecting submissions, using the dashboard, exports, and configuring payments through your own gateway setup (gateway fees may still apply from the payment provider). Paid / usage-based: SMS credits when you actually send SMS. Avoid promising anything else unless you sell it.
The product story on your site is no subscription for the core platform; costs are typically optional SMS usage (and any external fees from gateways or telecom providers). If your organization has a custom commercial agreement, follow what your contract says—this help text is for the standard model.
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